Shipping and Returns Policy

Shipping Policy for KDventilation.com Last Updated: 16/08/2023

Thank you for choosing KDventilation.com, operated by Ian A. Kernohan (N.I.) Limited trading as KD Ventilation. We are committed to providing you with exceptional service and a seamless shopping experience. Please take a moment to review our Shipping Policy to understand how we handle shipping and delivery.

1. Shipping Zones

1.1 Delivery Areas: We offer shipping to the following regions: Northern Ireland, Ireland, Scotland, Wales, and England.

2. Shipping Methods and Times

2.1 Shipping Carriers: We partner with reputable shipping carriers to ensure timely and secure delivery of your orders.

2.2 Processing Time: Orders are typically processed within 2 business days from the time your order is placed. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

2.3 Estimated Delivery Time: The estimated delivery time for your order depends on the shipping method you select during checkout. Estimated delivery times are provided by the shipping carrier and may vary based on the delivery destination.

3. Shipping Rates

3.1 Shipping Charges: Shipping charges are calculated based on factors such as the weight, size, and destination of your order. The exact shipping cost will be displayed during the checkout process.

4. Order Tracking

4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email. Depending on the shipping method you may be issued a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

5. Delivery

5.1 Delivery Address: Please ensure that you provide accurate and complete delivery information, including your full address and contact details. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.

5.2 Recipient Availability: It is important to ensure that someone is available to receive and sign for the delivery during the expected delivery window. If no one is available, the shipping carrier may leave a delivery notification with instructions for rescheduling or collecting the package.

5.3 Receiving Pallets:  It is the responsibility of the purchaser to ensure that there is availability to offload pallets at the delivery address. 

6. Delayed or Lost Shipments

6.1 Delayed Shipments: While we strive to deliver your orders within the estimated timeframes, please be aware that delays may occur due to factors beyond our control, such as weather conditions or disruptions in shipping services.

6.2 Lost Shipments: In the unlikely event that your order is lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund.

7. Contact Us

If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at:

Ian A. Kernohan (N.I.) Limited (trading online as KD Ventilation)

'Fir Trees', Greenway Industrial Estate, Conlig, Northern Ireland, BT23 7SU

Tel: 028 9127 0233  Email: info@iakonline.com

Effective Date: 16/08/2023

By placing an order on KDventilation.com, you agree to comply with and be bound by this Shipping Policy.

Returns Policy: Last Updated: 16/08/2023

KDventilation.com is operated by Ian A. Kernohan (N.I.) Limited trading as KD Ventilation. We strive to provide you with quality products and a smooth shopping experience. Please take a moment to review our Returns Policy to understand the process for returning items.

1. Return Eligibility

1.1 Damaged, Defective, or Incorrect Items: We make every effort to ensure that your order arrives in perfect condition. If you receive a damaged, defective, or incorrect item, please contact us within [number] days of receiving the product to initiate a return.

2. Return Process

2.1 Contact Us: To initiate a return, please contact our customer support team at returns@kdventilation.com or [customer support phone number]. Provide your order number, a description of the issue, and any relevant photographs.

2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. This number must accompany the returned item.

2.3 Return Instructions: Follow the instructions provided by our customer support team for packaging and returning the item. Proper packaging ensures that the item is protected during transit.

3. Return Conditions

3.1 Original Condition: Items must be returned in their original, unused, and undamaged condition, including all original packaging, labels, and accessories.

3.2 Return Period: Returns must be initiated within 14 days of receiving the product.

4. Refunds and Exchanges

4.1 Refunds: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 working days of receiving the return. Please note that shipping and handling charges are non-refundable.

4.2 Exchanges: If you would like to exchange a damaged, defective, or incorrect item for a replacement, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability.

5. Non-Returnable Items

The following items are non-returnable:

• Custom ordered or bespoke products
• Products that have been used, altered, or modified

6. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Ian A. Kernohan (N.I.) Limited (trading online as KD Ventilation)

'Fir Trees', Greenway Industrial Estate, Conlig, Northern Ireland, BT23 7SU

Tel: 028 9127 0233  Email: info@iakonline.com

Effective Date: 16/08/2023

By making a purchase on KDventilation.com, you agree to comply with and be bound by this Returns Policy.